Common questions, plain answers

For a first visit and any interior treatment, yes, or another adult needs to let us in. For routine exterior service on a recurring plan, you usually don't need to be there. We'll let you know when we're done and what we found.

Reply to your appointment reminder, call the office, or contact your technician directly. Give us as much notice as you can and we'll find a time that works.

A routine service visit on an average home often takes under an hour. First visits take longer because we inspect the whole property before treating. Termite, bed bug and crawl space jobs vary with the size of the home and the work involved.

We work across Southeast Tennessee and North Georgia from our office in Benton, including Cleveland, Chattanooga, Ocoee, Ooltewah, Hixson and Dalton. If your town isn't on our service area list, ask. We'll tell you honestly whether we can reach you.

We choose products with kids and pets in mind and apply them according to label directions, which is what the law requires and what keeps exposure low. No pesticide is risk-free, so we'll tell you exactly what we're using and any precautions that go with it.

Until liquid treatments have dried, which is usually a short time but depends on weather and surface. Your technician will give you the specific re-entry time for the products used at your home.

Pick up food and water bowls and pet toys from areas being treated. Cover fish tanks and turn off their air pumps during interior treatment. Birds and reptiles are more sensitive, so let us know if you have them and we'll plan around them.

Yes. Ask your technician and we'll tell you the product names and share the labels or safety data sheets. You have a right to know what's applied in your home.

Use the Pay Now button on this site. It opens our secure customer portal, where you can view and pay invoices.

Yes. Our scheduling system sends a reminder ahead of each appointment, so you're not caught off guard.

Yes. If your pest pressure changes, say a new termite concern or a mosquito problem in summer, call us and we'll adjust your service. See the plans page for how our plan types work.

That's common for a week or two. Treatments drive pests out of walls and hiding spots, and many die in the open where you can see them. If activity hasn't dropped after a couple of weeks, call us.

Avoid mopping or wiping treated baseboards and cracks for at least a week or two, since that removes product that keeps working. Normal cleaning of counters and the middle of floors is fine. Don't spray store-bought insecticides over our baits, which can make bait less attractive to pests.

Once a liquid treatment has dried, light rain usually won't remove it. A heavy downpour right after application can, so we plan around the forecast and will come back if a storm hits before the product has set.

Often, yes. Send a clear, close photo with something for scale, like a coin, along with where you found it. If a photo isn't enough, we'll confirm it on site, because identification is the first step of every treatment.